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Sometimes you may pick up the phone and immediately have to rebuild a relationship With a customer. These cases should be scarce, but they will happen to even the best customer service teams. It's important to use the correct phone etiquette in these types of cases to produce the most effective outcome for both the customer and the company. To help you prepare, below are a few common challenges that most customer service reps will face when working on the phone. 1. The customer is asking you to do something that you can't. The only "downside" to providing great customer service is that sometimes your customers expect too much from you. When you're constantly fulfilling their needs they may ask you to do something that you simply don't have the power to do, or is against your company's policy. Often times they're not making a malicious request, but rather the customer thinks your team is so effective it can provide an advanced service. In these c...

Poison isn’t always something you eat or drink – it can be an emotion. And hate is one of them, eating you up inside and causing destruction. Do you have hate in your life? Read on for ways to control it before it damages you or your loved ones. Hate is a mighty strong emotion. This mental venom can pollute your spirit, poison your soul and seep into all of the relationships that surround you. Anyone who has found themselves wrapped up in the arms of hate knows how damaging and mind-consuming it can become. Even the word carries power, particularly if it comes from a friend, a family member or a child. While hate can be directed at almost anything – animals, foods, jobs, movies – the most destructive is hatred toward other people. Today, I want you to ask yourself these questions: Does hate have a place in my life? Do I harbor any feelings of hatred toward myself or anyone else? If you do, I implore you to address this negative feeling before it becomes something much more da...

With the significant progress now recorded in the Ogoni Clean-Up project, attracting local and international commendation, the Buhari administration’s New Vision for the Niger Delta is making good progress. According to Mr. Laolu Akande, Senior Special Assistant to the President on Media and Publicity, in response to media inquiries over the weekend noted that the progress report on the Niger Delta New Vision indicate clearly that “since the Ogoni Cleanup commenced in January 2019, with 16 contractors moving to site, a total of 21 sites has so far been handed over to contractors by Hydrocarbon Pollution Restoration Project (HYPREP) under the Federal Ministry of Environment).” This is besides the commencement of the Maritime University in Delta State now on full steam with a total of 370 students spread across 13 undergraduate courses in three faculties or the progress made in the establishment of modular refineries including the Niger Delta Resources Refinery, NDPR which has n...

Having instituted reforms covering critical sectors of the economy over the past four years, Nigeria under the Buhari administration is making steady progress on the path of prosperity, according to Vice President Yemi Osinbajo, SAN. Prof. Osinbajo stated this on Saturday in Lagos in a keynote address he delivered at the Redeemer's Men Fellowship Conference themed “Galvanized for Geometric Growth”. The Vice President, while noting that much still needs to be done in the different sectors of the economy, restated that the country had enormous potential which would be realised. According to the VP, who referenced the recent US-based Newsweek magazine's special cover edition which described Nigeria as the Black China and Africa's first super-power, “despite our challenges, Nigeria is the ‘last major open market, and like China and India, its population and economic size will enable economies of scale and attract international investment.” Prof. Osinbajo said reforms by...

Striving to remain relevant in this jet age can never be over emphasized, actually, it ought to be one of your priorities. It was timely that Buhari-Osinbajo led administration sought to make young minded folks of age range 18-35 seeking self reliance to be groomed under the umbrella of the National Social Investment Programme crafted as N-Power N-Tech (Comprises N-Tech hardware and N-Tech Software). So far, N-power beneficiaries cut across all states and geographical locations of Nigeria to sum up over 200,000 volunteers while over 20,000 out of them in N-Tech are learning computer related repairs, maintenance, hardware and mobile phone technology and other related Information Communication Technology (ICT) industry. According to @npower_ng  ”The N-Power N-Tech goal is to train volunteers that will boost the Nigerian device servicing and manufacturing industry”. In course of the training participants undergo a project base model to training wherein they will be expo...

There are times when you have a couple of hours to spare and you know you should be writing but simply can't find the motivation. Now, we could give you some motivational tips to start writing, but that will be for another post. Instead, here are some things you can do with that spare time that indirectly involve writing but aren't classified as "writing". 1. Brainstorm Ideas What better thing to do when not writing than to plan writing. Grab a notebook, a pen, a cup of tea and a comfy seat and start jotting down ideas for your book, article, blog post or whatever you might have in the pipeline. 2. Read About How To Improve Your Writing Aside from this blog there are tones of others that will help you improve your writing. Check out www.thewritingsite.org and www.spellcheckonline.com for some great tips on grammar, spelling and other areas of writing. 3. Organize Your Files I bet your desktop is a mess; files sprwaled all over the place. Furthermore, I b...

In a bid to ensure that the cost of living does not rise for Nigerians because of the changes in the Value-Added Tax, several basic food items, locally manufactured sanitary towels, pads and tuition relating to nursery, primary, secondary and tertiary education have been added to the exemption list of goods and services on the VAT under the Finance Bill 2019, signed by President Muhammadu Buhari last week, on the 13th January 2020. Amongst other benefits, the law will consolidate efforts already made in creating the enabling environment for improved private sector participation and contribution to the economy as well as boost states’ revenues. According to the President, “the Finance Bill will support the funding and implementation of the 2020 Budget. We shall sustain this tradition by ensuring that subsequent budgets are also accompanied by a Finance Bill.” Below are the details: The Finance Bill, 2019 was submitted to the National Assembly by President Muhammadu Buhari al...

When a former Director of Communications to an ex-president goes about deliberately fabricating tales which have zero factual basis, one can only wonder at the professional character of such an individual. The antecedents of this fellow also will never do his credibility any justice, as he is fond of distorting facts on social media, when he actually ever mentions anything remotely close to the facts. His pointblanknews.com blog is a well-known blackmailing tool in journalism circles with cases dating as far back as 2011, so this is not a recent development. One notable incident was when they tried to blackmail the wife of Sam Amuka, the publisher of Vanguard newspapers. Money actually exchanged hands and his accomplice , one Chinua-Ogwu, a dismissed police officer was later detained as investigations unfolded. Mrs Oyindamola Sam Amuka would later testify in court how they collected 4 million naira from her in order to quash a fabricated case. All this took place at State CID Panti...

OFFICE OF THE VICE PRESIDENT PRESS RELEASE *Nigerian Law students commend Buhari’s administration on transparency, praise VP’s leadership style of “bringing govt to the people” Nigeria is open to more investment from foreign companies, including from Turkey, in the areas of construction, manufacturing, technology and other sectors, according to Vice President Yemi Osinbajo, SAN. Prof. Osinbajo stated this on Tuesday when he received at the Presidential Villa, Abuja, a Turkish business delegation led by Turkey’s Minister of Trade, Ruhsar Pekcan. With Nigeria and Turkey having existing bilateral relations for decades and maintained close cooperation in international organizations, the Vice President noted that he looks forward to greater cooperation between the two countries exploring other areas to deepen economic ties. According to the VP, “I think also that more opportunities will come for further interactions with Turkey, especially in the light of the African Continenta...

• VP to lay foundation for first state-owned Cancer Centre Vice President Yemi Osinbajo will on Monday commission some major road projects constructed by Governor Abdullahi Ganduje of Kano State. During the one-day official state visit, the Vice President will also lay the foundation stone for the first state-owned Cancer Centre in the Nigeria. Prof. Osinbajo will be accompanied by Governor Ganduje and other senior government officials in the state. He will commission the Tijjani Hashim Underpass in Kofar Ruwa, the Aminu Dantata Flyover in Sabon Gari amongst other project constructed by the Kano State Government under Governor Ganduje. The Vice President will also make history when he lays the foundation stone of the Kano Cancer Centre, which is the first state-owned cancer Centre in the country, amongst others. The official visit to Kano comes a day after Prof Osinbajo headlined the annual Armed Forces Remembrance Day service at National Christian Centre, Abuja on Sunday....

The death has been announced of Mr. Jonathan Olusesan Dipeolu,MFR, a former Librarian of the then University of Ife, now Obafemi Awolowo University Ile-Ife and also former Chairman of the Sketch Newspapers. Mr Dipeolu, the father of Amb. Adeyemi Dipeolu, the Special Adviser on Economic Matters to President Muhammadu Buhari died on 18th of December 2019 at the age of 89, just 26 days to his 90th birthday. Born on 13th January 1930, Mr Dipeolu served the nation in different capacities, earning him recognitions within and outside his profession. He was Librarian of the then University of Ife, and now Obafemi Awolowo University, Ile-Ife, from 1970 to 1990 when he retired. Mr Dipeolu was the Chairman of Sketch Publishing Company Ltd and later worked as a staff member at the United Nations Economic Commission for Africa. He also served as a Civil Service Commissioner in Ogun State.  Mr Dipeolu who was a Past President and Fellow of the Nigerian Library Association was in Dece...

Christopher Columbus, an Italian voyager once referred to papayas as the fruit of the angels. The fruit which is extremely rich in Vitamin C has a wide range of health benefits making it a great fruit option to include in your diet. Here are some of the top health benefits of papaya. 1. Lowers cholesterol Papaya is rich in fibre, Vitamin C and antioxidants which prevent cholesterol build up in your arteries. Too much cholesterol build-up can lead to several heart diseases including heart attack and hypertension. 2. Helps in weight loss Those looking to lose weight must include papaya in their diet as it is very low in calories. The fibre content in papaya leaves you feeling full and also clears your bowel movement making your weight loss regime easier. 3. Boosts your immunity Your immunity system acts as a shield against various infections that can make you really sick. A single papaya contains more than 200% of your daily requirement of Vitamin C, making it great for you...